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Welcome to ETHERFAX's home for real-time information on system performance and security. Here you will find live and historical data on system performance as well as any service interruptions, and scheduled maintenance. You are able to subscribe to real-time notifications.

Database Infrastructure Operational
Customer Portal Operational
Reseller Portal Operational
Telephony Operational
U.S. Inbound Toll-Free Operational
U.S. Inbound DID Operational
International Inbound Telephony Operational
Canada Inbound Telephony Operational
U.S. Outbound Operational
Canada Outbound Operational
International Outbound Operational
U.S. API Services Operational
U.S. REST Services Operational
U.S. SOAP Services Operational
U.S. SMS Services Operational
Canada API Services Operational
Canada REST Services Operational
Canada SOAP Services Operational
Mobile & Container Applications Operational
DirectFax® for Microsoft Teams Operational
DirectFax® Email-to-Fax Services Operational
DirectFax® Email-to-Fax Services - U.S. Operational
DirectFax® Email-to-Fax Services - CA Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance – ETHERFAX Core Services Transition to AWS – April 4-5, 2026 Apr 4, 2026 00:00 - Apr 6, 2026 00:00 EDT

We are writing to inform you of a planned maintenance window for ETHERFAX core services as we complete a significant infrastructure upgrade.
Maintenance Details:

What: Transition of core ETHERFAX services to enhanced AWS cloud infrastructure.
When: Weekend of April 4-5, 2026 (Saturday, April 4 through Sunday, April 5).
Expected Duration: Work will occur primarily during off-peak hours to minimize impact; however, the full window may span intermittent periods across the weekend.

Our engineering team has thoroughly scripted and tested the migration process to ensure a smooth transition and reduce downtime as much as possible. That said, due to the complexity of moving live services, some interruptions should be anticipated. These may include:

- Temporary unavailability of sending/receiving fax services
- Brief connectivity issues for API integrations or portal access
- Potential delays in historical data availability (e.g., older faxes, logs, or records may take additional time to fully sync and appear in the ETHERFAX portal)

We will monitor the process closely and provide real-time updates via our status page at https://status.etherfax.net/ if any unexpected issues arise.

Action Required for Customers with Outbound Filtering / Firewall Rules:
As part of this migration, we will be publishing new IP addresses for ETHERFAX outbound traffic. To prevent any service disruptions after the cutover:

Please review and allowlist the updated IP ranges in your firewalls, security groups, or outbound filtering policies. These updates are only required if you currently have rules in place to allow traffic to ETHERFAX's current IP list.

IPv4:
API: 15.197.95.44, 13.248.177.255, 99.83.164.54, 166.117.91.254
Push: 52.223.17.196, 76.223.67.44, 15.197.128.239, 99.83.179.2, 15.197.230.197, 166.117.254.53

For customers receiving inbound webhooks from ETHERFAX you'll need to include the following IPs:
3.150.107.183, 3.150.153.61, 3.140.98.225, 16.52.210.150, 15.156.161.107, 3.98.194.93

IPv6:
API: 2600:9000:a709:229e:a279:9514:ea38:7e0c, 2600:9000:a606:e5cf:5849:16c5:3841:a197, 2600:9000:a709:229e:db6b:dc5d:b917:6af7, 2600:9000:a606:e5cf:a90b:814e:201d:4c84

Push: 2600:9000:a709:229e:fb6a:2674:bdc9:3d11, 2600:9000:a606:e5cf:6320:1a59:b3a1:9a63, 2600:9000:a606:e5cf:af62:e5fa:9028:d28, 2600:9000:a709:229e:acb8:f767:d7f7:26d5, 2600:9000:a606:e5cf:cdec:f3c9:9781:d5be, 2600:9000:a709:229e:926d:7633:5f12:eaee

Should you have any questions please reach out to the ETHERFAX support team (support@etherfax.net)

Best regards,
The ETHERFAX Team
Posted on Mar 19, 2026 - 15:31 EDT
System Metrics Month Week Day
U.S. SOAP Uptime
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U.S. SOAP Response Time
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U.S. REST Uptime
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U.S. REST Response Time
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U.S. REST 2.0 Uptime
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U.S. REST 2.0 Response Time
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U.S. - DirectFax® Email-to-Fax Services
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Canada SOAP Uptime
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Canada SOAP Response Time
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Canada REST Uptime
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Canada REST Response Time
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Canada - DirectFax® Email-to-Fax Services
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Mar 25, 2026

No incidents reported today.

Mar 24, 2026
DirectFax for Microsoft Teams - Microsoft Impacting Issues
Resolved - Microsoft has resolved the issue affecting Microsoft Teams Bot Services endpoints and the ETHERFAX team is seeing successful API calls to the service via the Microsoft Graph API.
Mar 24, 21:24 EDT
Update - We are continuing to monitor our error metrics and have begun to see some restoral related to the Microsoft Teams issue (Issue ID# TM1260604). Inbound faxes that were pending delivery to Teams endpoints are resuming delivery.
Mar 24, 15:43 EDT
Monitoring - ETHERFAX is aware of an issue with the DirectFax for Microsoft Teams application. This is currently related to an ongoing Microsoft incident regarding Microsoft Teams and their bot services. We are continuing to monitor this incident with Microsoft.
Mar 24, 14:29 EDT
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

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